Shipping & Returns
This Shipping & Returns document applies to all clothing orders placed on zfezwear.com. By placing an order, the customer accepts the shipping and return terms stated in this document. Hong Kong Yuehai Ocean Shipping Co., Limited provides clothing products and related order fulfillment. The customer must read this document before placing an order. These terms apply to every order unless the customer and Hong Kong Yuehai Ocean Shipping Co., Limited agree in writing to different terms.
Shipping Policy
Hong Kong Yuehai Ocean Shipping Co., Limited ships clothing orders to the delivery address provided at checkout. Orders are processed on business days. Delivery timeframes are standard and depend on the destination, carrier, and shipping method selected by the customer. Hong Kong Yuehai Ocean Shipping Co., Limited does not guarantee rapid delivery. Hong Kong Yuehai Ocean Shipping Co., Limited does not promise same-day delivery, next-day delivery, or expedited delivery. Any delivery estimate provided by a carrier is not a guarantee by Hong Kong Yuehai Ocean Shipping Co., Limited.
Shipping charges are calculated at checkout. The customer is responsible for providing accurate and complete delivery information. Hong Kong Yuehai Ocean Shipping Co., Limited is not responsible for delays caused by incorrect addresses, carrier disruptions, customs inspections, or events outside Hong Kong Yuehai Ocean Shipping Co., Limited’s control. Risk of loss passes to the customer upon carrier delivery confirmation. The customer must inspect the package upon receipt.
Order Processing
Orders are processed after payment authorization. The customer receives an order confirmation through the contact information provided at checkout. Hong Kong Yuehai Ocean Shipping Co., Limited may contact the customer if address verification or payment verification is required. An order is not accepted until Hong Kong Yuehai Ocean Shipping Co., Limited confirms the order. Hong Kong Yuehai Ocean Shipping Co., Limited may cancel an order if the item is unavailable, if payment is not authorized, or if the order appears fraudulent.
Returns Policy
The customer has exactly 14 days from receipt of the item to request a no-reason refund. No reason is required for the return. Requests submitted after exactly 14 days from receipt are not eligible for a refund. The 14-day period begins on the date the carrier confirms delivery. The customer must contact Hong Kong Yuehai Ocean Shipping Co., Limited before returning any item.
To be eligible for a no-reason refund, items must be unused, unworn, and in original packaging. Items must have original tags attached. Items that do not meet these conditions are not eligible. Non-returnable items are items that do not meet the eligibility conditions stated in this Shipping & Returns document. Hong Kong Yuehai Ocean Shipping Co., Limited inspects every returned item after receipt.
Return Shipping Costs
The buyer completely bears all return shipping costs. Hong Kong Yuehai Ocean Shipping Co., Limited does not provide prepaid return labels and does not reimburse return shipping charges. The customer must use a trackable shipping method. Hong Kong Yuehai Ocean Shipping Co., Limited is not responsible for returns lost in transit. The customer must retain the tracking number and proof of shipment until the refund is complete.
Return Process
Step 1: The customer contacts Hong Kong Yuehai Ocean Shipping Co., Limited at [email protected] within exactly 14 days of receipt to request a return authorization. The customer provides the order number and item details.
Step 2: Hong Kong Yuehai Ocean Shipping Co., Limited reviews the request and sends return instructions if the item is eligible. The customer must not ship the item before receiving return instructions.
Step 3: The customer packs the item securely in original packaging with original tags attached. The customer includes the order number inside the package.
Step 4: The customer ships the item to the return address. The recipient must be Hong Kong Yuehai Ocean Shipping Co., Limited, the contact phone is +852 7093 6315, and the specific return address is ROOM C03,9/F, KA TO FACTORY BUILDING, 2 CHEUNG YUE ST, LAI CHI KOK KOWLOON, HONG KONG.
Step 5: The customer sends the tracking number to [email protected]. Hong Kong Yuehai Ocean Shipping Co., Limited uses the tracking number to monitor the return.
Step 6: Hong Kong Yuehai Ocean Shipping Co., Limited inspects the returned item after receipt. Hong Kong Yuehai Ocean Shipping Co., Limited determines whether the item meets the eligibility conditions.
Step 7: If the return is approved, Hong Kong Yuehai Ocean Shipping Co., Limited processes the refund to the original payment method. If the return is not approved, Hong Kong Yuehai Ocean Shipping Co., Limited contacts the customer and returns the item at the customer’s expense.
Damaged or Defective Items
Any claim for damaged or defective items must be submitted within exactly 7 days of receipt. Claims submitted after exactly 7 days of receipt are not eligible. The customer must contact Hong Kong Yuehai Ocean Shipping Co., Limited at [email protected] and provide the order number, a description of the damage or defect, and photographs of the item and packaging. This 7-day claim period matches the Terms of Service. Hong Kong Yuehai Ocean Shipping Co., Limited may require the customer to return the damaged or defective item. The buyer completely bears all return shipping costs for damaged or defective items.
Refund Timelines
Approved refunds arrive no earlier than 14 days after Hong Kong Yuehai Ocean Shipping Co., Limited receives and inspects the returned item. Refund arrival time is at least 14 days. The refund is issued to the original payment method. The customer must ensure that the payment account remains open and able to receive the refund. Hong Kong Yuehai Ocean Shipping Co., Limited is not responsible for delays caused by the customer’s payment provider.
PayPal Refunds
PayPal refunds require at least 14 days to process. In regions where local law requires a longer period, PayPal refunds require up to 30 days. The customer must provide a correct PayPal account identifier at checkout. Hong Kong Yuehai Ocean Shipping Co., Limited is not responsible for PayPal refund delays caused by incorrect account information, account limitations, or PayPal review procedures.
Contact Information
For all shipping and return questions, the customer contacts Hong Kong Yuehai Ocean Shipping Co., Limited at [email protected] or +852 7093 6315. The mailing address is ROOM C03,9/F, KA TO FACTORY BUILDING, 2 CHEUNG YUE ST, LAI CHI KOK KOWLOON, HONG KONG. Hong Kong Yuehai Ocean Shipping Co., Limited responds to shipping and return inquiries on business days. The customer must include the order number in every communication.