Terms of Service
These Terms of Service govern the relationship between you and Hong Kong Yuehai Ocean Shipping Co., Limited for purchases made through zfezwear.com. By accessing zfezwear.com or placing an order, you accept these Terms. If you do not accept these Terms, do not use zfezwear.com or place an order.
Eligibility and Account Responsibility
You must be at least the age of majority in your jurisdiction to place an order. You agree to provide accurate, current, and complete information during checkout. You are responsible for maintaining the confidentiality of your account credentials. You must notify Hong Kong Yuehai Ocean Shipping Co., Limited immediately of unauthorized account use. Hong Kong Yuehai Ocean Shipping Co., Limited may suspend or terminate accounts that violate these Terms.
Products and Availability
Clothing products are described as accurately as possible. Colors and textures may appear differently depending on device settings. Product availability changes. An order confirmation does not guarantee acceptance. Hong Kong Yuehai Ocean Shipping Co., Limited may cancel an order if the item is unavailable, if pricing is incorrect, or if fraud is suspected. If cancellation occurs after payment, Hong Kong Yuehai Ocean Shipping Co., Limited will issue a refund under the refund terms below.
Pricing and Payment
Prices are displayed in the currency shown at checkout. You agree to pay all charges, taxes, and shipping fees associated with your order. Payment must be authorized before order processing. Hong Kong Yuehai Ocean Shipping Co., Limited accepts payment methods displayed at checkout. PayPal is available as a payment method.
Shipping and Delivery
Hong Kong Yuehai Ocean Shipping Co., Limited ships to destinations listed at checkout. Delivery timeframes depend on the carrier and destination. Title and risk of loss pass to you upon delivery to the carrier. You must provide a correct shipping address. Hong Kong Yuehai Ocean Shipping Co., Limited is not responsible for delays caused by carriers, customs, or incorrect addresses.
Strict 14 days No-Reason Refund Policy
You may request a refund for any reason within 14 days of receiving your order. The request must be submitted within 14 days of the delivery date. To qualify, items must be unworn, unwashed, undamaged, and have original tags attached. You must contact Hong Kong Yuehai Ocean Shipping Co., Limited at [email protected] to initiate the return. Hong Kong Yuehai Ocean Shipping Co., Limited may provide return instructions. Return shipping costs are your responsibility unless the item is damaged or defective. Refunds are issued to the original payment method.
Refund Processing Time
Refund processing and the arrival of funds in the customer’s account take at least 14 days from the date Hong Kong Yuehai Ocean Shipping Co., Limited approves the refund. This period applies to refunds for returned items and cancelled orders. The refund amount excludes original shipping fees unless required by law. PayPal refunds take at least 14 days. Due to local laws, PayPal refunds in some regions may take up to 30 days. Hong Kong Yuehai Ocean Shipping Co., Limited does not control bank or payment provider posting times.
Damaged or Defective Items
Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. You must provide order details, a description of the damage or defect, and photographs. Hong Kong Yuehai Ocean Shipping Co., Limited will review the claim. If approved, Hong Kong Yuehai Ocean Shipping Co., Limited may replace the item or issue a refund. Claims submitted after exactly 7 days of receipt may be denied. This damaged goods policy is separate from the 14 days no-reason refund policy.
Prohibited Conduct
You must not misuse zfezwear.com. Prohibited conduct consists of placing fraudulent orders, reselling products as authentic Hong Kong Yuehai Ocean Shipping Co., Limited products without authorization, interfering with site security, scraping data, submitting false claims, and using the site for unlawful purposes. Hong Kong Yuehai Ocean Shipping Co., Limited may pursue legal remedies for violations.
Intellectual Property
All text, images, logos, and design elements on zfezwear.com are owned by Hong Kong Yuehai Ocean Shipping Co., Limited or the licensors of Hong Kong Yuehai Ocean Shipping Co., Limited. You may not copy, reproduce, distribute, or create derivative works without written permission from Hong Kong Yuehai Ocean Shipping Co., Limited. Product names and descriptions are provided for identification and do not grant any license.
Limitation of Liability
To the maximum extent permitted by Hong Kong law, Hong Kong Yuehai Ocean Shipping Co., Limited is not liable for indirect, incidental, special, consequential, or punitive damages. The total liability of Hong Kong Yuehai Ocean Shipping Co., Limited for any claim related to an order is limited to the amount paid for that order. This limitation does not apply where liability cannot be excluded under Hong Kong law.
Governing Law and Disputes
These Terms of Service are governed by Hong Kong law. Any dispute arising from these Terms or from purchases through zfezwear.com is subject to the exclusive jurisdiction of the courts of Hong Kong. Before commencing legal action, you agree to contact Hong Kong Yuehai Ocean Shipping Co., Limited at [email protected] to seek resolution.
Contact Information
For questions about these Terms of Service, contact Hong Kong Yuehai Ocean Shipping Co., Limited at [email protected], +852 7093 6315, or ROOM C03,9/F, KA TO FACTORY BUILDING, 2 CHEUNG YUE ST, LAI CHI KOK KOWLOON, HONG KONG.